Tickets are non-refundable. To request a ticket exchange, click here. Tickets can only be exchanged up to 24 hours prior to the original date and time (no day-of exchanges).

Active students under 25 are eligible to purchase event tickets at a discounted rate for most events.
Student tickets can only be purchased over the phone through the Events line at (503) 542 0280.
Valid student ID must be shown at check-in to be admitted to event.

All event tickets are non-refundable.

Members must first log in to receive member priced tickets. If you have never purchased an event ticket online, you will first need to create a Garden Gift Shop account using the same email address associated with your membership. For questions regarding your Garden Gift Shop account, please contact Membership at (503) 796 9180 or membership@japanesegarden.org.

Your eTicket is provided as a PDF document with your Order Confirmation email. If you do not receive an Order Confirmation email within 15 minutes after your purchase, first check the spam or junk folder in your e-mail. Your eTicket must be printed and brought with you for admittance. If you have lost your eTicket(s) or would like to download your eTicket(s) again, please follow these steps:

• Login to your Garden Gift Shop account.
• Click on “Purchase History”
• Click “Download and Print”
• Click “View Order Details” corresponding to your eTicket purchase
• Follow the link to download your eTicket(s) again

Please contact us if you have questions.

Questions regarding Admission tickets: 503-223-1321

Questions regarding event tickets: events@japanesegarden.org or 503-542-0280

We can support eTickets downloaded to phones or mobile devices. Please have your downloaded eTicket ready on your phone when you arrive to check in for your event.

Garden events are typically held rain or shine. However if inclement weather forces us to close the Garden, you will be notified and refunded the cost of your ticket.

Unless the event is sold out, event tickets can be transferred to a different date up to 1 week prior to the event.

To update your reservation, contact Events at events@japanesegarden.org or 503-542-0280.

To protect the Garden’s tranquility, authenticity, and environment, we do not allow weddings, commitment ceremonies, or receptions at the Garden.

Children can attend most Garden events unless otherwise specified in the event details. Tickets are required for all event attendees over the age of 5.