As you arrive
- We are open 6 days per week: Wednesday – Monday (closed Tuesdays)
- Limited number of timed entry tickets available every 30-minutes during public hours to help reduce capacity.
- Purchase your tickets online prior to your visit at tickets.japanesegarden.org
- Tickets cannot be refunded or exchanged
- Member Hours do not require reservations (8:00am-10:00am everyday, except when the Garden is closed)
- Cash is no longer accepted
- Face coverings are mandatory in all Garden spaces (indoor AND outdoor) at all times. This is in compliance with Governor Brown’s orders.
- If you have a medical condition or disability that prevents you from wearing a face covering, you are required to wear a full face shield.
- Children aged 2 and older are also required to wear an acceptable form of face covering.
- At this time, we are not able to accommodate groups or families larger than 8 people at the Garden due to Oregon Health Authority’s COVID-19 restrictions. We apologize for this inconvenience.
- To reduce exposure to staff who operate the shuttles, at this time, shuttles are only available upon request for those who are covered by the ADA (Americans with Disabilities Act).
- Download the Parking Kitty App to make paying for parking touchless (and so easy!).
Once inside the gate
- The hillside path is one-way, up to the garden. For those who wish to walk down, you will be routed along a marked path back down the service road.
- The Gift Shop is open with limited capacity and plexiglass at check out. Please wear a face covering while in the Gift Shop, and all other areas within the Garden. Our Gift Shop hours are 9:30am – 4:00pm every day except Tuesday when the Garden is closed.
- The Jordan Schnitzer Japanese Arts Learning Center is closed for the immediate future. However, the Tanabe Gallery and the restrooms on the first floor are open.
- The Umami Café is closed for the immediate future.
- All on-site cultural demonstrations which encourage guest clustering have been canceled for the immediate future.
- Hand sanitizer stations with touchless dispensers are placed throughout the Cultural Village.
Inside the Garden itself
- Most paths are rerouted in new directions and/or are now one-way to avoid close contact between guests.
- Other spaces are monitored and/or closed off to help guests from clustering in small or narrow spaces.
- There are still benches for sitting, reflecting, and restoring your spirit!
Additional safety measures
- Measures have been put into place to reduce or eliminate most or all meaningful physical contact between staff members at the Garden. For example, administrative staff are telecommuting as much as possible and conducting meetings virtually.
- All on-site staff have daily wellness and temperature checks.
- Plexiglass barriers have been installed in positions with more direct interaction with guest (e.g. admissions)
- Our staff are scheduled to wipe down all high-touch areas at least twice daily. However our Front of House staff have gotten in the habit of doing this about once per hour.
Most importantly, we are here to answer questions, help you navigate, and guide physical distancing to keep everyone safe and healthy.
What are some of the increased safety measures Portland Japanese Garden is taking in light of reopening?
We’ve made a number of changes to our operations in response to COVID-19 to help all our guests enjoy the Garden while still feeling safe. Here are some ways in which we’ve adjusted:
- We have a new Timed Entry every 30-minutes during public hours to help limit lines and capacity inside the Garden.
- All of our staff and guests are required to wear face coverings
- Cash will no longer be accepted
- Some paths are rerouted in new directions and/or are now one-way to avoid close contact between guests. For example:
- The hillside path will only lead one-way, up to the garden. For those who are exiting the Garden, they will be routed along a marked path back down the service road.
- Other spaces will be closed off to avoid guest clustering.
- The Village Gift Shop will be open with limited capacity and plexiglass at check out.
- Hand sanitizer stations with touchless dispensers will be placed throughout the Cultural Village and a hand washing station can be found near the Welcome Center.
- Measures have been put into place to reduce or eliminate most or all meaningful physical contact between staff members at the Garden.
What is closed?
- The Jordan Schnitzer Japanese Arts Learning Center will be closed for the immediate future.
- The Umami Café will be closed for the immediate future.
- The Garden Gift Shop will be closed for the immediate future.
- Jubitz Oregon Terrace will be closed for the immediate future.
- Ellie M. Hill Bonsai Terrace (Our bonsai collection has left for the winter)
How long can I stay?
We welcome you to stay for as long as you wish.
Do members need to make reservations before they visit?
Members do not need to make reservations during the designated Member Hours (8:00am-10:00am, Thurs – Mon) The Garden is closed Tuesdays and Wednesdays.
During all other hours, members will be asked to make reservations.
Can I make a reservation and purchase tickets over the phone?
We ask that guests please make reservations online at tickets.japanesegarden.org.
What if I’m running late for my reservation?
If you are running late for your reservation, please give us a call at (503) 223-1321.
Do I need to print my pre-purchased ticket or can I show it on my phone?
We will accept both printed and digital forms of tickets. You can skip the line and come straight to the ticket podium to check in.
Can I leave and come back into the Garden using my ticket? Is my ticket good for all day?
Yes, absolutely. However, with our new timed entry process, once you exit the Garden, you may need to wait in line again to enter.
Will there be shuttles?
Yes; however, to help reduce exposure for staff who operate the vehicles, our shuttles are only available upon request for those who are covered by the ADA (Americans with Disabilities Act). Thank you for your understanding.
Is the Explore Washington Park shuttle running?
The Explore Washington Park seasonal free shuttle is currently not in service. It will return in spring of 2021. For more information on the shuttle, see here.
How do I pay for parking?
We recommend downloading the Parking Kitty app, which will make parking touchless! Portland Japanese Garden’s zone is 400. Don’t forget to check the number of the spot you are parked in, as you will need that information to pay for your parking.
If I use a wheelchair/walker, do I need to follow the one-way path? (Accessibility)
Yes, in an effort to keep a safe physical distance of 6 feet and minimize congestion, we are asking all guests to follow the one-way path. There will be signs throughout the Garden that will help to guide you in the right direction.
Read more about accessibility and strollers, here.
When will Portland Japanese Garden host events and workshops again?
We’ve postponed but not canceled most of our events.
We’ll announce alternative event and class experiences onsite and in our weekly email.
We’re looking forward to the day when we can host events and workshops on-site at the Garden again (as do our wonderful artists and partners!). We are following reopening protocols (including travel restrictions being lifted) per state guidelines and Governor Kate Brown’s orders and will be assessing the timing of these cultural activities as we want to make sure we can do them safely.
Closure Impacts to Memberships
At this time, we’re asking our community to continue their memberships and if possible renew memberships early and help support the Garden during this time of lost revenue so we can make sure the garden is maintained: aesthetically, physically and financially.
When we closed we lost our ability to generate 74% of our operating revenue. In order for us to sustain the Garden, membership dues are more essential than ever before.
Regarding Extensions: We know how much our members treasure coming to the Garden and want to be there as a resource for you. Especially over the next year when self-care and serenity will be so important. At this time, we are hoping that people will continue their memberships through the closure in support of the Garden. Thank you.
If you have specific questions about your membership, please email firstname.lastname@example.org. It may take a few days for someone to return your message. But we will get back to you.