Face coverings and physical distancing are required in our public indoor spaces, as required by Oregon law.
As you arrive
- We are open 6 days per week: Wednesday – Monday (closed Tuesdays)
- Limited number of timed entry tickets available every 30-minutes during public hours to help reduce capacity.
- Purchase your tickets online prior to your visit at tickets.japanesegarden.org
- Tickets cannot be refunded or exchanged
- Member Hours do not require reservations (8:00am-10:00am everyday, except when the Garden is closed)
- Cash is not currently accepted
- Face coverings and physical distancing are still required in our public indoor spaces, as required by Oregon law
- At this time, we are not able to accommodate groups or families larger than 12 people at the Garden due to Oregon Health Authority’s COVID-19 restrictions. We apologize for this inconvenience.
- To reduce exposure to staff who operate the shuttles, at this time, shuttles are only available upon request for those who are covered by the ADA (Americans with Disabilities Act).
- Download the Parking Kitty App to make paying for parking touchless (and so easy!).
Once inside the gate
- The Gift Shop is open with limited capacity and plexiglass at check out. Our Gift Shop hours are 9:30am – 4:00pm every day except Tuesday when the Garden is closed.
- The Umami Café is open with limited capacity and seating indoors and outdoors. Hours are 9:30am-4:00pm. Reservations are required.
- All on-site cultural demonstrations which often result in guest clustering have been canceled for the immediate future.
- Hand sanitizer stations with touchless dispensers are placed throughout the Cultural Village.
Inside the Garden
- The Natural Garden is routed one way, as it has narrower paths; in all other areas of the Garden, visitors will be free to wander and choose their own direction as in pre-pandemic times.
- There are benches for sitting, reflecting, and restoring your spirit!
Additional safety measures
- All staff will be fully vaccinated as of June 18.
- Plexiglass barriers have been installed in positions with more direct interaction with guest (e.g. admissions)
Most importantly, we are here to answer questions, help you navigate, and guide physical distancing to keep everyone safe and healthy.
What are some of the increased safety measures Portland Japanese Garden is taking in light of reopening?
We’ve made a number of changes to our operations in response to COVID-19 to help all our guests enjoy the Garden while still feeling safe. Here are some ways in which we’ve adjusted:
- We have a timed entry every 30-minutes during public hours to help limit lines and capacity inside the Garden.
- Cash will no longer be accepted
- Face coverings and physical distancing are still required in indoor and outdoor spaces, as required by Oregon law
- The hillside path will only lead one-way, up to the garden.
- Hand sanitizer stations with touchless dispensers will be placed throughout the Cultural Village and a hand washing station can be found near the Welcome Center.
- Measures have been put into place to reduce or eliminate most or all meaningful physical contact between staff members at the Garden.
What is closed?
- The Garden Gift Shop will be closed for the immediate future, the Gift Shop located in our Cultural Village remains open.
- Jubitz Oregon Terrace will be closed for the immediate future.
How long can I stay?
We welcome you to stay for as long as you wish.
Do members need to make reservations before they visit?
Members do not need to make reservations during the designated Member Hours (8:00am-10:00am, Wed – Mon) The Garden is closed Tuesdays.
During all other hours, members will be asked to make reservations.
Can I make a reservation and purchase tickets over the phone?
We ask that guests please make reservations online at tickets.japanesegarden.org.
What if I’m running late for my reservation?
If you are running late for your reservation, please give us a call at (503) 223-1321.
Do I need to print my pre-purchased ticket or can I show it on my phone?
We will accept both printed and digital forms of tickets. You can skip the line and come straight to the ticket podium to check in.
Can I leave and come back into the Garden using my ticket? Is my ticket good for all day?
Yes, absolutely. However, with our new timed entry process, once you exit the Garden, you may need to wait in line again to enter.
Will there be shuttles?
Yes; however, to help reduce exposure for staff who operate the vehicles, our shuttles are only available upon request for those who are covered by the ADA (Americans with Disabilities Act). Thank you for your understanding.
Is the Explore Washington Park shuttle running?
Yes! The Explore Washington Park shuttle is in service. For more information on the shuttle, see here.
How do I pay for parking?
We recommend downloading the Parking Kitty app, which will make parking touchless! Portland Japanese Garden’s zone is 400. Don’t forget to check the number of the spot you are parked in, as you will need that information to pay for your parking.
If I use a wheelchair/walker, do I need to follow the one-way path? (Accessibility)
Read more about accessibility and strollers, here.
When will Portland Japanese Garden host events and workshops again?
We’ve postponed but not canceled most of our in-person events.
We’ll announce alternative event and class experiences onsite and in our weekly email.
We’re looking forward to the day when we can host events and workshops on-site at the Garden again (as do our wonderful artists and partners!). We are following reopening protocols (including travel restrictions being lifted) per state guidelines and Governor Kate Brown’s orders and will be assessing the timing of these cultural activities as we want to make sure we can do them safely.
Closure Impacts to Memberships
At this time, we’re asking our community to continue their memberships and if possible renew memberships early and help support the Garden during this time of lost revenue so we can make sure the garden is maintained: aesthetically, physically and financially.
When we closed we lost our ability to generate 74% of our operating revenue. In order for us to sustain the Garden, membership dues are more essential than ever before.
Regarding Extensions: We know how much our members treasure coming to the Garden and want to be there as a resource for you. Especially over the next year when self-care and serenity will be so important. At this time, we are hoping that people will continue their memberships through the closure in support of the Garden. Thank you.
If you have specific questions about your membership, please email firstname.lastname@example.org. It may take a few days for someone to return your message. But we will get back to you.